Winkel: Korte Jansstraat 8, Utrecht
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Customer Service

Shipping & Delivery
We ship all our packages discreetly and plainly wrapped with our return address from S. Mobley. All our shipments are thoroughly checked, carefully packed and handled by professional shippers but we cannot accept any responsibility for any damage or loss during shipping.
The shipping methods we use -at this time TNT & UPS - only deliver during daytime hours. Please provide us with a telephone number so the shipping company may contact you. This number is only to ensure that the package reaches you safely and it will not be used in any other manner or handed over to third parties. For all shipments you will have to sign upon receipt at the destination address and packages will not be left outside etc. as they might be stolen. For this reason we cannot send packages to post office boxes or similar drop boxes but packages may be collected at a DHL service point. If a package cannot be delivered you may be charged for the cost of re-shipping.
Returns & Replacements
About Laced-Up Boutique's Return Policy
We work hard to ensure that shopping at Laced-Up Boutique, whether online or in the Utrecht NL store, is a fabulous experience. :-) We try to be as generous about returns as possible but be aware:
  • Finding the correct sizing in fetishwear is an art form! Please check out our sizing information and contact us by phone or email if you have any sizing questions before you place an order.   If it still isn’t right we have a hassle-free 14 day exchange/return policy.
  • All corsets & clothing must be returned in their new, original condition
  • You are responsible for return shipping costs, but within the EU we will ship out your first exchange free of charge.
  • Our decision on the condition of an item is final. You will be refunded the original price less the cost of shipping. If Laced-Up has to pay for import tax on the returned goods we will deduct this amount from the refund. Refunds are made within 14 days of receipt by us. Exchanges will be sent out upon receipt, stock permitting.

Tips for trying on your clothing to be sure to get full credit

  • Wear a thin shirt under your corset/clothing to prevent getting body oils, lotions and deodorants from transferring to the clothing
  • Keep pets away to avoid animal hair on garment
  • Don’t over tighten while trying on your corset. Please refer to the info on the shaping/seasoning of corsets as this will begin the break-in process and show wear on the corset (and warp the boning if the corset is ill-fitting)
  • Contact the Laced-Up Crew for help or advice if you are unsure of the fit.

But please keep in mind:

  • Undergarments are not returnable
  • Made to order or items customized at your request cannot be returned unless there is a defect.
  • Adult toys and BDSM tools cannot be returned unless there is a defect. They must be in their original unused condition.
  • Latex clothing is beautiful but extremely fragile. It should be handled very gently as it can be prone to staining and tearing. Latex is not returnable.
Ordering and out of stock
We will inform you as soon as possible if an item that you ordered is not in stock. You will be given the options to change the order, cancel the order, or if this product still available from our distributors, we can place your order on backorder. We will attempt to give the most accurate estimate of the time it will take us to get you your backordered items but we are not liable for delays caused by situations beyond our control.
Payment, Pricing & Promotions
Payment can be done through a variety of systems, more information on this will be updated here soon. You can view the payment methods when you go through the check out process. The prices on the products in the physical store are final, we are sorry if there are errors on prices in the webshop, but store prices are the final leading prices.
Viewing Orders
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Updating Account Information
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